|Lobby - Mandarin Oriental Kuala Lumpur|
Mandarin Oriental, Kuala Lumpur, Malaysia
Boasting class, prestige and beauty, the Mandarin Oriental Kuala Lumpur has long held a reputation as being one of the best 5 star hotels in the city. Recently (and more to come) much competition has arisen in the form of new hotels, but this distinguished brand holds it character and continues to shine even amongst its contenders.
KLCC Park, the Petronas Towers, KL Conference Centre, Malaysian Philharmonic and Suria KLCC, are literally on the front, side and back doorsteps of the Mandarin Oriental. An undercover walkway has shoppers in Pavilion (one of KL’s most popular malls) in 15 minutes, the LRT station in five minutes and Avenue K (KL’s newest mall revamp) in six minutes. Shopping, nightlife, food, beverage, entertainment and public transport are all moments away on foot. The location couldn’t be better.
From start to finish we’re humbly dazzled by the standard of service. Our check-in is on the 24th floor in the Club Lounge. We’re welcomed with a beverage of our choice and personally escorted to our room after our details are recorded.
Settling in, I discover an envelope personally addressed to me. In 2010 I filled out a feedback form after staying at the Mandarin Oriental, and as usual I had a lot to say. Most of my commentary was positive, however I did have quite a bit to voice about the unsustainable practice of selling shark’s fin and a couple of other gripes about socially responsible practice.
Upon opening the package I find a letter personally addressed to me referring to my 2010 remarks and a note explaining how the hotel has reflected on its practice and has since formed an entire Corporate Social Responsibility policy. A certificate shows compliance with the ASEAN Green Hotel Standard and, too I’m gifted with a copy of the group’s 2012 Sustainability Report.
For sure, I wasn’t the only reason they changed, but to think that the hotel took the time to note previous feedback and provide evidence of their growth (even though our first stay was four years ago!) makes a lasting impression. Commitment to improvement is undeniably the custom of Mandarin Oriental, Kuala Lumpur.
My appreciation of Mandarin Oriental’s dedication to customer care grows throughout our stay. Before sunrise I come across a number of staff – cleaners and newspaper delivery – both miraculously chirpy for the early hours with warm smiles and morning greetings.
Signing into the gym, the supervisor notes and uses my name. He assists me with headphones, adjusting the volume and station (he has noticed me looking at MTV before getting on the treadmill and changes the channel to suit!). On my way out I’m offered a cool wet towel and bid farewell until the next visit.
Our experience continues in the Club Lounge. Greeted by name, served with a smile, nothing is a challenge. Egg white only omelette, no oil, no butter, low fat milk, dressing on the side, sparkling water, lime apart, cocktail made to order – none of it’s a problem, in fact most responses to our (my) fussy requests are ended with, “… my pleasure.” And… indeed it is a pleasure to be assisted by such mindful staff.
Attention to detail continues in the rooms. Ours, the Deluxe City King Suite, a corner room, flourishes glorious views of the Petronas towers. Upon entering, we’re already imagining our wake-up – drawing curtains open to reveal the morning sun and the breathtaking iconic buildings.
|Twin Towers as the Sun is Rising - as viewed from the Deluxe City King Suite|
A lounge and dining area is separate from the bedroom and able to be sealed by a dividing door. Late night, hubby is free to watch tele, while early bird me gets peaceful dreams without disruption.
|Macarons and Flowers|
The mini bar sports an Illy coffee machine (yay!). I have a personal dislike for 5 star hotels offering exclusively Nescafe instant coffee (blah!). I’m happy to see a coffee machine, no matter what the brand. Hubby enjoys the tea selection and the spacious living room with floor to ceiling windows offering plenty to deliberate on while sipping his beverage.
|Lounge Room of the Deluxe City King Suite|
The bedroom is gently lit with warm lamps and, bedding adornment matches the toasty colours in hues of ginger and terracotta. A fully equipped desk, dressing table and separate closet allow specialized zones for each activity. Individual air-conditioning units allow us to control the temperature in each room and not freeze from a centralized system.
|Bedroom in Deluxe City King Suite|
Marble bedecks the bathroom with a separate bath, shower and toilet cubicle affording privacy or openness as desired. Efficient design fits a lot into the compact space and, glass and mirrors deceive the mind into a feeling of roominess. Luxury bath products lend a cared for approach and fresh floral arrangements establish a home away from home.
|Bathroom in Deluxe City King Suite|
Club Room Benefits
As regular readers know, when given the option, we always try to upgrade our room to include Club Benefits. Mandarin Oriental offers a buffet breakfast, light deli lunch spread, afternoon tea and evening cocktails in their Club Lounge. During the working week hot dishes are added to the lunch line-up. For busy patrons, it’s a very attractive convenience.
|Club Lounge - throughout the day light meals and drinks are available|
Additionally the business centre and meeting rooms are complimentary for the first two hours of usage and, up to five garments per day can be laundered, pressed or dry-cleaned. That’s perfect for the business traveler, but also advantageous to the luxury tourist who wishes to pack lightly.
Refinement is in order when using the exclusive services of the lounge. No children under 12 are permitted and there is a dress code, which brings a certain added elegance to the space.
While the area is expansive, it is sundered by half walls and intimate alcoves, awarding the club an exclusive, private ambience, despite its size. Receding shelves, ceramic plate artworks and racks of books are comforting, homey touches. Leather chairs and lounges provide pleasant places to ensconce oneself for a few hours, but the prized seating is by the windows. One side overlooks the towering high-rises of the ever-evolving city centre, another the lush KLCC park and, the most coveted chairs gaze upon the glimmering Petronas towers.
|Mandarin Oriental Club Lounge|
It doesn’t matter what time of day these architectural triumphs are viewed, they never fail to inspire wonder. Morning hours see the silvery rays of sunrise reflecting on the steel structures. On a clear day, bright cerulean skies contrast the magnificent manmade construction. Sunset sees a golden backdrop, and the evenings are recompensed with a radiating glow from the illuminated duo. Mandarin Oriental’s Club Lounge is a prime position for contemplation.
|Curry Laksa - a local spicy coconut soup - delicious!|
Evening cocktails provide more than enough to fill your tummy, while the gentle tunes of a pianist occupy your ears. An excellent spread of Malaysian specialties line the smorgasbord. A tender beef rendang melts in the mouth. Pineapple curry is mildly spicy and sweet, allowing even taste buds unaccustomed to chili to savor the local dish. The honey soy chicken is quickly gobbled by hubby and, a good variety of salads and cheeses keep me happy too. An almost endless list of beverages quenches all thirsts. Tea, coffee, soft drink, juices, wine, beer, cocktails, spirits and liqueurs flow freely.
|Club Lounge Mandarin Oriental Kuala Lumpur - in the evenings a pianist entertains with live music|
Breakfast is a pleasant combination of eggs made to order supported by a buffet. Again, a table by the window is gifted with bird’s eye views. Illy coffee proves a standard cup for me and hubby is satisfied with his black tea. Eggs are usually my choice of weekend brekkie indulgence, so the poached is my order. Hubby picks from the buffet, a mix of cereals and cooked western dishes such as frittata, sausages and beef bacon. We could wile away hours here sipping hot beverages and reading the morning periodicals.
|Coffee with a View|
A comprehensive range of recreation and entertainment is supplied on the third floor.
A well set up gymnasium provides a decent range of cardio and weight equipment, all in great working condition (another irritation of mine is TV and touch screens that don’t function - they all work here and too have alternative controls for speed and incline if the screen is unresponsive to your fingers.) Towels, water, fruit, headphones and moist refresher towels are all included in the service.
The free form pool glimmers in both the sunlight and moonlight and is a popular rest area throughout the day and evening. Facing the park, the vistas are pleasant and for those who care to leave their sunbed, the magnificent twin towers look down from one side and their reflection is captured perfectly in the shiny walls of the Grand Hyatt on the other.
|Pool Just Before Sunrise|
Indoor golf is the latest attraction. Golfers, beginners to professionals, can perfect their swing in air-conditioned comfort. A simulator presents the top courses in the world and a number of fun options too such as hitting balls through targets in the streets of a city. More over, a full food and beverage menu is at guests’ disposal. Champagne and a round of golf? Can do!
The spa is a heavenly retreat. Highly trained therapists exude professionalism and the quality of the amenities is outstanding. Eight chic treatment rooms are supported by a handful of excellent facilities. Jacuzzi, sauna and a lounge room with magazines, TV and water are all inviting, so do reserve some time for lolling around post treatment.
Food and Beverage Outlets
No guest need ever go hungry at the Mandarin Oriental, Kuala Lumpur. Choice is an understatement when talking about food and beverage outlets.
The all day dining restaurant, Mosaic is popular with both hotel guests and outside visitors alike, providing an extensive array of local and international dishes. MO Grill, the fine dining establishment, serves some of the most elegant cuisine in the city and, the grandness of Chinese culture is showcased in Lai Po Heen through a stylish setting and fine Cantonese recipes.
Lounge on the Park is a pleasure to sit in with its dashing design and garden vistas. It’s a fashionable location for afternoon tea, but buzzes with polite conversation throughout the day. Cascade Restaurant and Bar is cooled by fans and offers casual open air dining. Cocktails at sunset or a light lunch by the pool, they’re both on the menu here.
|Macarons - from Lounge on the Park|
|Lounge on the Park|
Already thrilled with location, service, rooms and facilities, I guess these unexplored food and beverage outlets just give us another excuse for us to return.
Reason to visit: excellent location; superb food and beverage outlets; well-kept and comprehensive facilities; club room benefits.
Mandarin Oriental, Kuala Lumpur
Kuala Lumpur City Centre
50088 Kuala Lumpur
+6 03 2380 8888
+6 03 2179 8818
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